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Privacy Policy

Last updated: September 28, 2025

We are committed to protect your privacy and being transparent about how we handle your data.

Introduction

LabelAny ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our RoyalMail bulk label printing service.

Important Notice

We act as a data processor for the shipping data you provide. You remain the data controller for your customers' information.

Data We Collect

Information You Provide

Account Information

  • Name and contact details
  • Company information
  • Billing address and payment information

Carrier Credentials

  • RoyalMail API keys and credentials
  • Other carrier service credentials (ABLX, StarLink, Landmark Global)

Shipping Data

  • Recipient names and addresses
  • Order information and tracking numbers
  • Shipping preferences and service types

Information Collected Automatically

Technical Information

  • IP address and browser type
  • Usage patterns and service metrics
  • Error logs and performance data

How We Use Your Data

Service Provision

To generate RoyalMail and other carrier labels using your credentials

Service Improvement

To enhance and optimize our label printing services

Security

To protect against fraud and ensure system security

Communication

To send service updates and support information

What We Don't Do

We never sell your data to third parties. We don't use your shipping data for marketing purposes unrelated to our service.

Data Sharing and Disclosure

Service Providers

We share data with trusted service providers who assist in delivering our service:

Legal Requirements

We may disclose information when required by law or to protect our rights:

  • To comply with legal obligations
  • To protect against legal liability
  • To prevent or investigate fraud

Data Security

Encryption

All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 encryption

Secure Infrastructure

Enterprise-grade security with regular vulnerability assessments

Access Controls

Strict access controls and authentication mechanisms

Carrier Credentials Security

Special Protection for Carrier Credentials

Your RoyalMail and other carrier credentials receive the highest level of security protection.

How We Protect Your Credentials

1

Encrypted Storage

Credentials are encrypted using industry-standard encryption before storage

2

Limited Access

Only authorized systems can access credentials for label generation

3

Secure Transmission

Credentials are transmitted securely to carrier APIs

4

Regular Audits

Regular security audits of credential handling processes

Data Retention

Data Type Retention Period Reason
Carrier Credentials Until account deletion Service provision
Account Information 7 years after account closure Legal and tax requirements
Usage Logs 12 months Security and analytics

You can request early deletion of specific data by contacting our support team.

Your Data Protection Rights

Right to Access

Request copies of your personal data

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Restrict

Limit how we use your data

Right to Portability

Receive your data in a portable format

Right to Object

Object to certain data processing

Exercising Your Rights

To exercise any of these rights, please contact us at support@labelany.com. We respond to all requests within 30 days.

Cookies and Tracking

Essential Cookies

Required for the basic functionality of our service:

  • Authentication: To keep you logged in
  • Security: To protect against cross-site request forgery
  • Preferences: To remember your settings

Analytical Cookies

Help us understand how our service is used:

  • Google Analytics: Website usage statistics
  • Performance Monitoring: Service performance metrics

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

  • Posting the new Privacy Policy on this page
  • Sending an email notification
  • Updating the "Last updated" date

Notification Timeline

We will provide at least 30 days' notice before any material changes take effect.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Data Protection Officer

For urgent data protection concerns, please mark your email as "URGENT - DATA PROTECTION".